THE SMART WAY TO GET ANSWERS

Your compulsory car insurance protects you in case of an accident or theft, but will not pay for car breakdowns. Adding an extended warranty plan gives you additional protection against unexpected breakdowns and the cost and stress that comes with them. With your insurance plus Warranty Smart, you truly have total protection.

✔ CREDIBLILITY - Warranty Smart is a pioneer in the car extended warranty industry, first established in Malaysia since 2013 and has expanded its operations in Thailand and Indonesia.
✔ INSURED – by a leading insurer, Pacific & Orient Insurance Co.Berhad (P&O).
✔ EXPERTISE – We have the largest network of technical expertise with about 300 panel workshops nationwide.
✔ CONVENIENCE – Most of our programs allow OPEN SERVICE concept at any workshop, panel or non-panel, 24hrs nationwide towing & fast claim approval.

We have a variety of different programs available. At Warranty Smart, we practice transparency to our users, hence coverage is also listed on our website for each respective plan. You can choose the level of coverage or speak to our knowledgeable sales representatives @1300 800 833 / +60122530833 / +60128580833 to help you select a program that’s right for your expectations.

For existing subscribers, please refer to your warranty document for detailed components covered.

Warranty repairs will be made entirely at the discretion of claims administrator who reserves the right to either repair/recondition damaged components, or to replace damaged components with used, reconditioned or OEM parts.

However, if you intend to request for brand new original parts, you could communicate to our claim adjuster before commencement of the claim job. Such replacement is only possible if you agree to top up the difference between the cost of a brand-new part and that of a used/reconditioned/OEM part.

Each type of warranty plan has its own respective claim limits. For example, the GOLD plan has a limit of RM10,000 per claim, with Unlimited total aggregate claims per warranty period. This means RM10,000 is the maximum limit for each claim, and you can have unlimited number of claims throughout your warranty period, as long as it is within the program’s cope of covered components. Repetitive claims are also allowed on the same component as long as your warranty remains valid.

Absolutely! For all covered components, we will take care both the costs of parts and labor.

Generally, any part not listed under covered components of each type of warranty plan will not be claimable. All extended warranty policies tend not to include wear & tear items such as filters, spark plugs, fluids, brake pads, tyres etc.
Click here for detailed warranty exclusions

Yes. We will provide a FREE warranty inspection on your vehicle for approval.
● For Klang Valley, Johor Bahru, Penang & Ipoh locations, you can make appointment with our sales team for our door-to-door mobile inspection.
● For locations outside the mobile inspection scope, you can drive in to any of our authorized panel workshop nearest to you! (appointment basis)

Generally, Warranty Smart plans are eligible for vehicles up to 15 years of age from its manufacture year & within 250,000kms odometer reading. If your vehicle is over 15 years from year make, or running more than 250,000kms, we will evaluate your eligibility based on vehicle condition upon our inspection.

Your warranty coverage commencement date and mileage is stated in your warranty document. Every type of warranty program comes with its own specific claim terms and conditions:-

Zero Cooling Period Programs:
Coverage begins immediately, which means you can claim almost immediately from your warranty start date!

Cooling Period Programs:
Claims can only be made after the specified cooling period ends.

Please refer to your warranty document for details on any cooling period clause, or contact our Customer Care at 1300-800-833 / WhatsApp +60122230133 / +60182280833 / +60122390833 for further clarification.

Currently most types of warranty programs require owner to utilize your own vehicle insurance’s towing. Before you arrange the towing, please contact our claims department @ +60189890133 / +60182280133 to get a panel recommendation that is expertise in your car model in your area.

Alternatively, our 24hrs Towing hotline: 1300 80 1818 is also available throughout Malaysia. Your vehicle will be towed to our nearest authorized panel, of which the fees incurred will be free up to a limit of RM300. Any amount exceeding RM300 will be borne by car owners.

Call / WhatsApp our claims department @ +60189890133 / +60182280133 to get a panel recommendation that is expertise in your car model in your area. You can take your car to the recommended panel for checking/diagnose. The panel will be in contact with our claims department to determine if the fault is a covered item under your type of warranty plan.

At Warranty Smart, we strive for a no-hassle claim process. Simply call / WhatsApp our claims department @ +60189890133 / +60182280133. A personalized claim advisor will walk you through the process. Already at our authorized panel? The panel will determine the cause of failure & as long as it is a covered component, it will be taken care for you!

No. You do not need to pay for an approved claim amount. No waiting for reimbursements as we get you back on the road fast! Once the repair is completed, we will pay the panel workshop directly. You will only be responsible for any non-covered charges (if any).

You can call/WhatsApp our claims advisors directly @ +60189890133 / +60182280133 to request for claims status update!

If the problem is not within your warranty plan coverage, we are still here to help you. We will act as your liaison to the repair process, making recommendations, and ensure you aren’t getting taken advantage of. We aren’t just selling you warranty, we are fully backing you up!

Absolutely No. No matter how many claims you file, your premium will not increase, unless premium is increased due to annual premium adjustment/fluctuation. On the other hand, no-claim-discount is also not available for all extended warranty plans.

Most Warranty Smart programs adopt “OPEN SERVICE” concept for your convenience! Under the OPEN SERVICE term, you are allowed to maintain all routine services at any of your own preferred workshop, regardless it is our panel or non-panel. Only checking of faults & claims on covered items must be performed at our authorized panel workshops.

Important: Kindly refer to your warranty document for the specific warranty service terms or WhatsApp your warranty document to +60122230133 / +60182280833 / +60122390833 should you require clarification on your warranty maintenance terms.

● You need to maintain your routine services timely in accordance to the compulsory warranty service intervals stipulated in your warranty document, and keep complete and proper records for all the maintenance performed (workshop stamps / workshop official service invoices with service date, mileage & type of oil used clearly stated).
● Ensure safekeeping of your warranty service booklet and your service records. If your booklet is lost, please report to us immediately for a replacement at an administrative fee of RM100. The warranty booklet/document as well as your service records are compulsory in the event of a claim submission.
● Do not misuse, neglect or modify your vehicle during your warranty period.

Any late/missing service(s) or incomplete/improper service record(s) will result in the warranty being automatically voided & claims will be denied when warranty is no longer valid.

You may contact our representative @ +60182280133 / +60122590833 to check if your voided warranty is eligible for a reactivation option (t&c apply).

Any late/missing service(s) or incomplete/improper service record(s) will result in the warranty being automatically voided & claims will be denied when warranty is no longer valid.

You may contact our representative @ +60182280133 / +60122590833 to check if your voided warranty is eligible for a reactivation option (t&c apply).

Any late/missing service(s) or incomplete/improper service record(s) will result in the warranty being automatically voided & claims will be denied when warranty is no longer valid.

You may contact our representative @ +60182280133 / +60122590833 to check if your voided warranty is eligible for a reactivation option (t&c apply).

Any late/missing service(s) or incomplete/improper service record(s) will result in the warranty being automatically voided & claims will be denied when warranty is no longer valid.

You may contact our representative @ +60182280133 / +60122590833 to check if your voided warranty is eligible for a reactivation option (t&c apply).

Any late/missing service(s) or incomplete/improper service record(s) will result in the warranty being automatically voided & claims will be denied when warranty is no longer valid.

You may contact our representative @ +60182280133 / +60122590833 to check if your voided warranty is eligible for a reactivation option (t&c apply).

Definitely! Warranty stays with the vehicle regardless of change in ownership. This also mean that your car warranty can add value to the selling of your used car. (Excluding Smart EV Plans)

Once your warranty program is activated, it is non-refundable and non-transferable to another vehicle.

Get rewarded with RM200 cash instantly for every successful referral that you bring to us. As long as you are our existing subscriber, or a subscriber in the past, you’re entitled to be a referrer!

Alternatively, you may register as our authorized agent to earn some passive income, long term! Click here to join as agent!

Yes, we are open to customizing group deals with more affordable premiums and comprehensive coverage for your businesses and car communities. Feel free to contact our corporate sales representative @ +60122390833 for more details.